運送政策

Delivery, exchange, and refund Policy at Petmacy e-store 

Delivery service for purchases at our e-store

1. Free Delivery threshold to $300 or above, the delivery fee be charged by third-party logistics companies if the order fails to fulfill free delivery threshold. If the purchase does not meet the free delivery threshold, a delivery fee of $50 will be charged.

2. After your order has been accepted, we will deliver our order by third-party logistics companies or other means as the specific product requires.

3. In case where the deliveries are delayed due to hoisting of typhoon signal no. 8 or above or black rainstorm signal, we will try our best to arrange the products to be delivered on the next business day.

4. Normally, you can receive the orders within 5 working days when your order is accepted, payment is confirmed and you received our confirmation email. However, delivery service in Sunday and Public Holiday will be suspended and postponed to the next working day. Delivery time may be affected by seasonal holidays (i.e. Christmas, Chinese New Year, and Easter)or in the situation of overwhelming orders. Delivery will be delayed if a typhoon signal No.8 is raised or a black rainstorm warning is in effect.

• We will dispatch the deliveries as scheduled to the best of our ability.

• Next Day Delivery may be affected due to seasonal factors (e.g. special promotional events) and festive periods (e.g. Christmas or Chinese New Year) as we may need to cope with the high volume of orders. 

5. If you fail to receive your purchased products upon the first delivery appointment or you give us inaccurate information on your address, we reserve the right to (i) charge you an additional delivery fee for subsequent delivery(es); or (ii) arrange your ordered goods to be collected by you in one of our stores.

6. All expected delivery dates and time are estimates only. We shall not be liable for any loss or damage incurred or suffered by the customer as a result of any late delivery.

7. In case of any dispute, our determination shall be final.